First Source Solution Ltd BPO
- Exclusive Job for Job Seekers...
Dear Job Seekers,
(Freshers / Experienced) Walk-In : E-Mail Support Executives @ Chennai
Greetings to Job Seekers from Firstsource ! We have below job openings for our organization.
Job Position : E-Mail Support Executive
Job Category : BPO | E-Mail Support | Chat Support
Walk-In Location : Chennai, Tamilnadu
Job Location : Chennai, Tamilnadu
Compensation : 12K to 16K
Joining Time : Immediate Joining
Shift Timings :
# For Female - No Night Shifts
# For Male - Rotational Shifts
Qualification - Eligibility Criteria : (Mandatory)
# Any UG / PG Graduates / (BE / B.Tech - 2014 / 2013 / 2012 / 2011)
# BE / B.Tech / MCA / MBA - 2015 passed out are NOT Eligible
Desired Experience : Freshers / Experienced
Required Skill Set :
# Excellent communication skills (Mandatory)
# Typing speed - 25 to 30 Accuracy should be above 85% (Mandatory)
# UG Fresher's can also apply
# Qualification - Any UG / PG Graduates / (BE / B.Tech - 2014 / 2013 / 2012 / 2011)
# (BE / B.Tech / MCA / MBA - 2015 passed out are NOT Eligible)
# Candidates those who have International voice process experience will be an added advantage.
Job Description :
# To operationally manage Non Voice Process
# Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
# Internal mails from executives on behalf of customer.
# Resolving logs received at Customer Service related to Written Correspondence.
# Coordination with resolution owners and sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
# Retention Activity - Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
# Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
# Key operational deliverables will constitute:
# Provide higher first transaction resolution for all queries requests and complaints received
# Minimum repeat mails from customers
# Faster reply to customer mails with minimum turn around time
# Retain customers from voluntarily cancel requests
Please Carry below documents (mandatory) :
# Updated Resume Copy (Mention 'Kanmani HR' on Top of Your Resume)
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : From 1st to 6th February 2016
Walk-In Time : 10 AM to 4 PM only
Walk-In Venue :
First Source Solution Ltd.,
Aneja Towers, 4and5, Developed Plot Estate,
OMR Road, Perungudi,
Chennai - 600096
Landmark: Near Maruti Suzuki Showroom
Contact Person : Kanmani (HR)
Contact Number : +91-9600167047
- Exclusive Job for Job Seekers...
Dear Job Seekers,
(Freshers / Experienced) Walk-In : E-Mail Support Executives @ Chennai
Greetings to Job Seekers from Firstsource ! We have below job openings for our organization.
Job Position : E-Mail Support Executive
Job Category : BPO | E-Mail Support | Chat Support
Walk-In Location : Chennai, Tamilnadu
Job Location : Chennai, Tamilnadu
Compensation : 12K to 16K
Joining Time : Immediate Joining
Shift Timings :
# For Female - No Night Shifts
# For Male - Rotational Shifts
Qualification - Eligibility Criteria : (Mandatory)
# Any UG / PG Graduates / (BE / B.Tech - 2014 / 2013 / 2012 / 2011)
# BE / B.Tech / MCA / MBA - 2015 passed out are NOT Eligible
Desired Experience : Freshers / Experienced
Required Skill Set :
# Excellent communication skills (Mandatory)
# Typing speed - 25 to 30 Accuracy should be above 85% (Mandatory)
# UG Fresher's can also apply
# Qualification - Any UG / PG Graduates / (BE / B.Tech - 2014 / 2013 / 2012 / 2011)
# (BE / B.Tech / MCA / MBA - 2015 passed out are NOT Eligible)
# Candidates those who have International voice process experience will be an added advantage.
Job Description :
# To operationally manage Non Voice Process
# Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
# Internal mails from executives on behalf of customer.
# Resolving logs received at Customer Service related to Written Correspondence.
# Coordination with resolution owners and sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
# Retention Activity - Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
# Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
# Key operational deliverables will constitute:
# Provide higher first transaction resolution for all queries requests and complaints received
# Minimum repeat mails from customers
# Faster reply to customer mails with minimum turn around time
# Retain customers from voluntarily cancel requests
Please Carry below documents (mandatory) :
# Updated Resume Copy (Mention 'Kanmani HR' on Top of Your Resume)
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : From 1st to 6th February 2016
Walk-In Time : 10 AM to 4 PM only
Walk-In Venue :
First Source Solution Ltd.,
Aneja Towers, 4and5, Developed Plot Estate,
OMR Road, Perungudi,
Chennai - 600096
Landmark: Near Maruti Suzuki Showroom
Contact Person : Kanmani (HR)
Contact Number : +91-9600167047
No comments:
Post a Comment