FirstSource Solution Ltd BPO
- Exclusive Job for Job Seekers...
Dear Job Seekers,
(Freshers / Experienced) Walk-In : E-Mail Executives @ Chennai
Greetings to Job Seekers from FirstSource Solution ! We have below job openings for our organization.
Job Position : E-Mail Executive
Job Category : Non Voice Process
Walk-In Location : Chennai, Tamilnadu
Job Location : Chennai, Tamilnadu
Compensation : Rs 12,000 to 15,800
Shift Timings :
# For Females - No Night Shifts
# For Males - Rotational Shifts
Qualification - Eligibility Criteria : Any Graduation
Desired Experience : Freshers / Experienced
Required Skills Set :
# Excellent communication skills
# Freshers can also apply
# Qualification - Any Graduation
# Candidates those who have International voice process experience will be an added advantage.
Job Description :
# To operationally manage Non Voice Process
# Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues)
# Internal mails from executives on behalf of customer.
# Resolving logs received at Customer Service related to Written Correspondence.
# Coordination with resolution owners and sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
# Retention Activity - Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
# Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
# Key operational deliverables will constitute:
# Provide higher first transaction resolution for all queries requests and complaints received
# Minimum repeat mails from customers
# Faster reply to customer mails with minimum turnaround time
# Retain customers from voluntarily cancel requests
Please Carry below documents (mandatory) :
# Updated Resume Copy (Mention VAISHNU HR on Top of Your Resume for Your Reference)
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: Kindly Call or Ping ME Before Walk-In.
Note: Kindly ignore the mail if you walked in already.
Walk-In Date : From 2nd to 6th February 2016
Walk-In Time : 10 AM to 5 PM only
Walk-In Venue :
First Source Solution Ltd.,
Aneja Towers, 4and5, Developed Plot Estate,
Perungudi,
Chennai - 600096
Contact Person : Vaishnu K C (HR)
Contact Number : +91-9043517181
- Exclusive Job for Job Seekers...
Dear Job Seekers,
(Freshers / Experienced) Walk-In : E-Mail Executives @ Chennai
Greetings to Job Seekers from FirstSource Solution ! We have below job openings for our organization.
Job Position : E-Mail Executive
Job Category : Non Voice Process
Walk-In Location : Chennai, Tamilnadu
Job Location : Chennai, Tamilnadu
Compensation : Rs 12,000 to 15,800
Shift Timings :
# For Females - No Night Shifts
# For Males - Rotational Shifts
Qualification - Eligibility Criteria : Any Graduation
Desired Experience : Freshers / Experienced
Required Skills Set :
# Excellent communication skills
# Freshers can also apply
# Qualification - Any Graduation
# Candidates those who have International voice process experience will be an added advantage.
Job Description :
# To operationally manage Non Voice Process
# Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues)
# Internal mails from executives on behalf of customer.
# Resolving logs received at Customer Service related to Written Correspondence.
# Coordination with resolution owners and sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
# Retention Activity - Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
# Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
# Key operational deliverables will constitute:
# Provide higher first transaction resolution for all queries requests and complaints received
# Minimum repeat mails from customers
# Faster reply to customer mails with minimum turnaround time
# Retain customers from voluntarily cancel requests
Please Carry below documents (mandatory) :
# Updated Resume Copy (Mention VAISHNU HR on Top of Your Resume for Your Reference)
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: Kindly Call or Ping ME Before Walk-In.
Note: Kindly ignore the mail if you walked in already.
Walk-In Date : From 2nd to 6th February 2016
Walk-In Time : 10 AM to 5 PM only
Walk-In Venue :
First Source Solution Ltd.,
Aneja Towers, 4and5, Developed Plot Estate,
Perungudi,
Chennai - 600096
Contact Person : Vaishnu K C (HR)
Contact Number : +91-9043517181
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