HCL Technologies
(Freshers) Graduate Engineer Trainees @ Chennai (Tamilnadu)
Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.
# Designation: Graduate Engineer Trainee
# Location: Chennai
# Country: INDIA
Job Description (Posting) :
# Monitoring of tickets and taking the actions necessary to meet service targets
# Central Communication point for Major Incidents. Willing to work in 24/7 shift.
# Respond to user escalations and engage functional escalation and service delivery management as required
# Responsible for escalating Incidents and User Service Requests within their organization to drive resolution
# Manage major incident bridge as needed
# Participate in incident management meetings with customer and internal teams
# Identify and drive process improvements
# Provide incident report to problem management
# Good communication skills (written and verbal)
# Good understanding of ITIL processes
# Good team member
# Should be a self-starter (1.) independently resolve tickets within SLA
# Adheres to standard operating procedures / work instructions
# Follow the escalation process
# Follow the shift hand-over process
# Update worklogs
# Categorizes as per CTI as appropriate
# Update the knowledge base
# Coaching freshers to be independent
# Coaching analysts for correct routing of tickets, capturing critical information
# Technically upgrade across versions of environment when required
# Adhere to organization policies and procedures
# Complies to regulatory requirements
# Alert Monitoring
# Ticket Monitoring
# Informing On - call support
# Opening Bridge Call
# Experience: Fresher
# Qualification: BE/Btech/Beng(Hons)
# No. of Positions: 1
# Skill (Primary): Technical Skills-Monitoring Tool-JConsole
# Removal Date: 26-Feb-2016
..................................................
How to Apply for this Job ?
Apply Online Here
Note: This is NOT a direct Walk-In. You need to apply only at given URL and Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.
..................................................
(Freshers) Graduate Engineer Trainees @ Chennai (Tamilnadu)
Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.
# Designation: Graduate Engineer Trainee
# Location: Chennai
# Country: INDIA
Job Description (Posting) :
# Monitoring of tickets and taking the actions necessary to meet service targets
# Central Communication point for Major Incidents. Willing to work in 24/7 shift.
# Respond to user escalations and engage functional escalation and service delivery management as required
# Responsible for escalating Incidents and User Service Requests within their organization to drive resolution
# Manage major incident bridge as needed
# Participate in incident management meetings with customer and internal teams
# Identify and drive process improvements
# Provide incident report to problem management
# Good communication skills (written and verbal)
# Good understanding of ITIL processes
# Good team member
# Should be a self-starter (1.) independently resolve tickets within SLA
# Adheres to standard operating procedures / work instructions
# Follow the escalation process
# Follow the shift hand-over process
# Update worklogs
# Categorizes as per CTI as appropriate
# Update the knowledge base
# Coaching freshers to be independent
# Coaching analysts for correct routing of tickets, capturing critical information
# Technically upgrade across versions of environment when required
# Adhere to organization policies and procedures
# Complies to regulatory requirements
# Alert Monitoring
# Ticket Monitoring
# Informing On - call support
# Opening Bridge Call
# Experience: Fresher
# Qualification: BE/Btech/Beng(Hons)
# No. of Positions: 1
# Skill (Primary): Technical Skills-Monitoring Tool-JConsole
# Removal Date: 26-Feb-2016
..................................................
How to Apply for this Job ?
Apply Online Here
Note: This is NOT a direct Walk-In. You need to apply only at given URL and Only shortlisted candidates may be called by the company for test/interview. Apply before the link is expired/removed.
..................................................
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